Technical Support

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Technical Support

Contact North’s eLearning Support Center
Phone: 206-934-3738
Learn how to use Canvas

Canvas Online Student Orientation Class
Once you get logged into Canvas, you’ll see a Welcome announcement on your dashboard with a link to our online Canvas Student Orientation class. This is a great way to get familiar with the features of Canvas. Once you join the class it will always be accessible to you.

Canvas in Person/Virtual Orientations every quarter:
If you’d prefer an in-person/virtual introduction to Canvas you can sign up for one of our orientations. We offer them at the beginning of each quarter. A Link to the sign-up sheet will be in the Welcome announcement on your Canvas dashboard.
Getting Help in Canvas

Submit a Help Ticket in Canvas:
If you run into an issue with Canvas you can submit a Help ticket from where you are in Canvas. This will come directly to the North Seattle College student support desk in eLearning. Please give very specific information so the help desk can trouble shoot the issue and get back to you. If you choose help and submit the ticket on the page in Canvas where you are having issues, they can view the issue directly. Here a few tips on how to submit an effective ticket.

Choose HELP in Canvas and choose: SUBMIT A TICKET.
For example:
"I cannot upload my image. I am on my Mac (or PC) computer at home. I clicked on reply in the Discussion forum, chose the image picture icon and I could not find my photo."

Bad Example:  The Discussions don't work

Good Example: I am on a PC in Firefox. When I choose reply in the Discussion, I get a place to write my words but I cannot see where to attach a file.

For more details on submitting a ticket visit the Canvas guides
 How do I get Help with Canvas as a Student

Canvas Guides:
Canvas has extensive user guides which can be found at the links below.
Student Guide
Student Mobile Guides

Canvas Mobile Support
Will Canvas work on your mobile device?
Canvas Student Android Guide
Canvas Student iOS Guide

Panopto Recordings
Some instructors will use recorded videos which have been created using the lecture capture software Panopto. Panopto recordings can be viewed through a web browser while logged into Canvas or through the Panopto Mobile app. When accessing recordings in the Canvas Student mobile app you may be directed to the Panopto app to view them.
Panopto for iOS
Panopto for Android

Which browsers does Canvas support?
Although most of the major browsers are supported by Canvas Chrome and Firefox are generally the least problematic. As of August 2019, Internet Explorer 11 will no longer be supported. We recommend you have several browsers installed.

Publisher Websites and Materials
If your course uses a publisher web site, like Pearson MyLab, Cengage, or McGaw-Hill, our office can provide some general technical help but your best resource is your instructor or contacting the publishers technical help desk provided by your instructor or theTechnical Support listed on the Publisher’s website.

Check the status of Canvas
Canvas is a hosted application and is managed by the parent company Instructure. Canvas has a very high uptime rating of 99.9%.
You can Check Canvas Status at any time

Campus Resources for computers and email

Need to use a computer on campus?

Information Technology & Media Services Support outside of Canvas for help with the following: