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Technical Tips

Canvas Image Not Showing for iOS Users

Safari users may find that images in Canvas are not displaying for them. Please follow the instructions below for a work around for this issue.

On Mac

  1. Open Safari
  2. Go to the Safari menu and select "Preferences…"
  3. Click into the Privacy tab
  4. Uncheck "Prevent cross-site tracking"
  5. Close the Preferences window and continue normally

On iOS:

  1. Open the Settings app
  2. Scroll down the list of headings on the left and choose Safari
  3. Uncheck "Prevent Cross-Site Tracking" (under Privacy & Security)
  4. You can now use Safari normally

Tips for a Speedy Internet Connection

If you're experiencing a slow internet connection, you may wish to try the following:

  • Move closer to your WiFi router
  • Use an ethernet connection instead of a WiFi connection
  • Restart your router
  • Contact your Internet Service Provider (ISP)

Additionally, be aware that your internet speed may not be the same every time you perform a check at the same location. Just like sometimes Netflix will get stuck buffering and sometimes show up in HD, your internet connection can vary significantly by the time of day. If you're having trouble connecting, sometimes waiting a couple of hours and trying again is your best bet!

Recording Tips

Video Recording Tips

  • Record in a quiet location free of any distractions

  • Be mindful of your lighting--make sure we can see you!

  • If recording on a mobile device, record in landscape mode (horizontally)

  • If recording on a mobile device, use a tripod or place it somewhere it can be stationary

  • Watch your video with the sound on before submitting it

Audio Recording Tips

  • You don’t need to yell, but be sure to project while speaking

  • If using a headset, make sure you are completely plugged into your computer or mobile device