Student Complaint Resolution Process
Students have three processes for resolving complaints depending on their location:
1. College Complaint Process
Students are first required to follow the college's Student Complaint Process.
2A. State Complaint Process for Students Located in Washington
If, after exhausting all options within the college's Student Complaint Process, students located in Washington who are not satisfied with the resolution of their complaint may file a complaint with the Washington State Board for Community and Technical Colleges (SBCTC). The SBCTC maintains a process to investigate complaints brought by community and technical college students in the state of Washington. For information, contact SBCTC Student Services, PO Box 42495, Olympia, WA 98504-2495, (360) 704-4315 or visit sbctc.edu.
2B. State Complaint Process for Students Located Outside Washington
If, after exhausting all options within the college's Student Complaint Process, online students located outside the state of Washington who are not satisfied with the resolution of their complaint, may be eligible to file a complaint with the Washington Student Achievement Counsel (WSAC) or their state's local NC-SARA Portal Entity (listed below by state).
The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
3. Accrediting Agency Complaint Process
In the unlikely event the college and SBCTC complaint processes do not resolve your issue, you can then contact the college's accreditation agency, The Northwest Commission on Colleges and Universities, which is recognized by the Council for Higher Education Accreditation and the U.S. Department of Education.
NWCCU will only consider a complaint against one of its member institutions that relate solely to eligibility requirements, standards for accreditation, or policies. NWCCU does not, however, provide dispute resolution or appeal services.
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If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Alabama (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Alabama may also file a complaint with:
State Portal Entity Contact:
Ron Leonard
Director of Special Initiatives
334.242.2211
ron.leonard@ache.edu
State SARA Website
Alabama Commission on Higher Education
100 North Union Street
Montgomery, AL 36104
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Alaska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Alaska may also file a complaint with:
State Portal Entity Contact:
Tyler Eggen
Institutional Authorization Program Coordinator
907.465.6471
tyler.eggen@alaska.gov
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Arizona (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Arizona may also file a complaint with:
State Portal Entity Contact:
Lanna Dueck
Executive Director
602.529.6649
ldueck.azsara@riosalado.edu
State SARA Website
Arizona SARA Council
2323 W 14th St
Tempe, AZ 85281
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Arkansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Arkansas may also file a complaint with:
State Portal Entity Contact:
Alana Boles
Program Director of Private Career and Out-of-State Education
501.371.2060
alana.boles@adhe.edu
State SARA Website
Arkansas Department of Education - Division of Higher Education
423 Main St, Ste 400
Little Rock, AR 72201
Online students may file a student complaint by following your college's Student Complaint Process (Central, North, South).
Online students residing in California may also contact:
State Portal Entity Contact:
California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
833.942.1120
dca@dca.ca.gov
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Colorado (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Colorado may also file a complaint with:
State Portal Entity Contact:
Heather DeLange
Director - Office of Private Postsecondary Education
303.862.3005
heather.delange@dhe.state.co.us
Colorado Department of Higher Education
1600 Broadway, Suite 2200
Denver, CO 80202
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Connecticut (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Connecticut may also file a complaint with:
State Portal Entity Contact:
Sean Seepersad, PhD
Division Director of Academic Affairs
806.947.1837
sean.seepersad@ct.gov
State SARA Website
Emily Bjornberg
Senior Consultant
860.947.1824
emily.bjornberg@ct.gov
State SARA Website
Connecticut Office of Higher Education
450 Columbus Blvd, Ste 707
Hartford, CT 06103-1841
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Delaware (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Delaware may also file a complaint with:
State Portal Entity Contact:
Leigh Weldin
College Success Program Coordinator
302.735.4193
leigh.weldin@doe.k12.de.us
State SARA Website
aQuena Simon-Irby
Post-Secondary Education Specialist
302.735.4127
aQuena.Simon-Irby@doe.k12.de.us
State SARA Website
Delaware Department of Education
401 Federal St, Suite 2
Dover, DE 19901
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in District of Columbia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in District of Columbia may also file a complaint with:
State Portal Entity Contact:
Angela H. Lee
Executive Director - Higher Education Licensure Commission Postsecondary Education
202.724.2095
angela.lee@dc.gov
State SARA Website
DC Higher Education Licensure Commission
1050 First Street NE, 5th Floor
Washington, DC 20002
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Florida (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Florida may also file a complaint with:
State Portal Entity Contact:
Brady Lyon
Educational Policy Director
850.245.3200
brady.lyon@fldoe.org
Sonia Browning
Administrative Assistant II
850.245.3210
sonia.browning@fldoe.org
Commission for Independent Education
325 W Gaines Street, Suite 1414
Tallahassee, FL 32399
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Georgia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Georgia may also file a complaint with:
State Portal Entity Contact:
Adam Hawk
GA-SARA Coordinator
770.414.3310
adamh@gnpec.ga.gov
State SARA Website
Patricia "Pat" Neri
Program Manager
770.414.3235
GASARA@gnpec.ga.gov
State SARA Website
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 E Exchange Pl, Suite 220
Tucker, GA 30084
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Hawaii (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Hawaii may also file a complaint with:
State Portal Entity Contact:
Jayson Horiuchi
Program Administrator
808.586.7327
hpeap@dcca.hawaii.gov
State SARA Website
Hawaii Postsecondary Education Authorization Program (HPEAP) Department of Commerce & Consumer Affairs
PO Box 541
Honolulu, HI 96809
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Idaho (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Idaho may also file a complaint with:
State Portal Entity Contact:
Tamara Baysinger
State Authorization Manager
208.332.1587
tamara.baysinger@osbe.idaho.gov
Idaho State Board of Education
PO Box 83720
Boise, ID 83720
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Illinois (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Illinois may also file a complaint with:
State Portal Entity Contact:
Nkechi Onwuameze, PhD
Senior Associate Director for Academic Affairs
217.866.1429
sara@ibhe.org
Daniel Abankwa, Ed. D., MBA
Assistant Director of Academic Affairs
217.866.1440
sara@ibhe.org
Illinois Board of Higher Education
1 N Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Indiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Indiana may also file a complaint with:
State Portal Entity Contact:
Ross Miller
Director of State Authorization and Reciprocity
317.232.1033
rmiller@che.in.gov
State SARA Website
Indiana Commission for Higher Education / Indiana Board for Proprietary Education
101 W Ohio St, Suite 300
Indianapolis, IN 46204-4206
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Iowa (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Iowa may also file a complaint with:
State Portal Entity Contact:
Lisa Pundt
Postsecondary Authorization Administrator
515.725.3426
lisa.pundt@iowa.gov
Keyli Keifer
Compliance Officer
515.725.3456
keyli.keifer@iowa.gov
Iowa College Aid
475 SW 5th Street, Suite D
Des Moines, IA 50309
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Kansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Kansas may also file a complaint with:
State Portal Entity Contact:
Jennifer Armour
Associate Director Academic Affairs
785.430.4288
jarmour@ksbor.org
Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Kentucky (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Kentucky may also file a complaint with:
State Portal Entity Contact:
Ms. Jevonda Keith
Director of State Authorization and Reciprocity
502.892.3031
jevonda.keith@ky.gov
Sarah Levy
Executive Director, Postsecondary Licensing
502.573.1555
sarah.levy@ky.gov
State SARA Website
Kentucky Council on Postsecondary Education
100 Airport Road, Third Floor
Frankfort, KY 40601
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Louisiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Louisiana may also file a complaint with:
State Portal Entity Contact:
LeAnn Detillier
Assistant Commissioner for Program Administration
225.342.4253
leann.detillier@laregents.edu
State SARA Website
Louisiana Board of Regents
1201 N Third St, Suite 6-200
Baton Rouge, LA 70802
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Maine (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Maine may also file a complaint with:
State Portal Entity Contact:
Michael T. Perry
Acting Director of Higher Education & Educator Supports
207.441.1718
michael.t.perry@maine.gov
State SARA Website
Maine Department of Higher Education
23 State House Station
Augusta, ME 04333-0023
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Maryland (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Maryland may also file a complaint with:
State Portal Entity Contact:
Trish Gordon McCown
Director of Academic Affairs
410.767.3098
trish.mccown@maryland.gov
State SARA Website
Maryland Higher Education Commission
6 N Liberty St, 10th Floor
Baltimore , MD 21201
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Massachusetts (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Massachusetts may also file a complaint with:
State Portal Entity Contact:
Tiamekia Johnson
Paralegal and Regulatory Affairs Specialist
617.994.6963
tjohnson@dhe.mass.edu
Massachusetts Department of Higher Education
One Ashburton Pl, Rm 1401
Boston, MA 02108
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Michigan (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Michigan may also file a complaint with:
State Portal Entity Contact:
James R. Farhat
Departmental Specialist, Employment & Training, Postsecondary Schools and State Approving
517.256.8670
farhatj@michigan.gov
State SARA Website
Alexander Henderson
Departmental Analyst
hendersona18@michigan.gov
Michigan Department of Labor and Economic Opportunity
P.O. Box 30726
Lansing, MI 48909
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Minnesota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Minnesota may also file a complaint with:
State Portal Entity Contact:
Betsy Talbot
Manager of Institutional Licensing and Registration
651.259.3965
betsy.talbot@state.mn.us
Kate McCartan
Institutional Monitoring Specialist
651.259.3912
kate.mccartan@state.mn.us
Minnesota Office of Higher Education
1450 Energy Park Dr, Suite 350
Saint Paul, MN 55108
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Mississippi (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Mississippi may also file a complaint with:
State Portal Entity Contact:
Dr. Sheriece Robinson
Director of Regulatory Affairs
601.432.6336
srobinson@mississippi.edu
State SARA Website
Mississippi Commission on College Accreditation
3825 Ridgewood Rd
Jackson, MS 39211
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Missouri (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Missouri may also file a complaint with:
State Portal Entity Contact:
Leroy Wade
Deputy Commissioner
573.751.2361
leroy.wade@dhewd.mo.gov
Missouri Department of Higher Education and Workforce Development
PO Box 1469
Jefferson City, MO 65102-1469
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Montana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Montana may also file a complaint with:
State Portal Entity Contact:
Hannah Tokerud
Associate Legal Counsel
406.449.9173
htokerud@montana.edu
Montana University System
PO Box 203201
Helena, MT 59620
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Nebraska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Nebraska may also file a complaint with:
State Portal Entity Contact:
Kathleen L. Fimple, PhD
Academic Programs Officer
402.471.0030
kathleen.fimple@nebraska.gov
Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Nevada (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Nevada may also file a complaint with:
State Portal Entity Contact:
Terina Caserto
Senior Analyst, Academic and Student Affairs
775.784.3442
tcaserto@nshe.nevada.edu
State SARA Website
Nevada System of Higher Education
2601 Enterprise Rd
Reno, NV 89512
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in New Hampshire (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in New Hampshire may also file a complaint with:
State Portal Entity Contact:
Nicholas W. Marks, Ed.D.
Administrator | Higher Education
603.271.0257
nicholas.w.marks@doe.nh.gov
Laura A. Stoneking
Administrator
603.271.4196
laura.a.stoneking@doe.nh.gov
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in New Jersey (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in New Jersey may also file a complaint with:
State Portal Entity Contact:
Eric Taylor, Esq.
Director, Office of Licensure
609.984.3738
eric.taylor@oshe.nj.gov
New Jersey Office of the Secretary of Higher Education
20 W State St, 4th Fl - PO Box 542
Trenton, NJ 08625
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in New Mexico (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in New Mexico may also file a complaint with:
State Portal Entity Contact:
Alicia Armijo
Constituent Services Coordinator & NC-SARA Coordinator
505.476.8411
alicia.armijo@hed.nm.gov
New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in New York (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in New York may also file a complaint with:
State Portal Entity Contact:
Andrea Richards
Supervisor of Higher Education Programs
518.474.1551
IHEauthorize@nysed.gov
New York State Education Department
89 Washington Ave
Albany, NY 12234
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in North Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in North Carolina can also file a complaint with:
State Portal Entity Contact:
Terrence R. Scarborough, M.P.A.
Director of SARA North Carolina
919.248.4667
terrence@saranc.org
State SARA Website
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in North Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in North Dakota can also file a complaint with:
State Portal Entity Contact:
Claire Gunwall
Director of Academic Affairs & Workforce Innovation
701.328.4140
claire.gunwall@ndus.edu
Lisa Johnson
Vice Chancellor for Academic and Student Affairs
701.328.4143
lisa.a.johnson@ndus.edu
North Dakota University System
600 E Boulevard Ave, Dept 215
Bismarck, ND 58505-0230
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Ohio (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Ohio may also file a complaint with:
State Portal Entity Contact:
Matt Exline
Senior Director of Program Approval Operations
617.728.3095
mexline@highered.ohio.gov
Ohio Department of Higher Education
25 South Front St
Columbus, OH 43215
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Oklahoma (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Oklahoma may also file a complaint with:
State Portal Entity Contact:
Brad Griffith
Director of Online Learning Initiatives
405.225.9166
bgriffith@osrhe.edu
State SARA Website
Elizabeth Walker
Coordinator for Academic Affairs Administration
405.225.9154
lwalker@osrhe.edu
State SARA Website
Oklahoma State Regents for Higher Education
655 Research Pkwy, Ste 200 - PO Box 108850
Oklahoma City, OK 73101-8850
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Oregon (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Oregon may also file a complaint with:
State Portal Entity Contact:
Rebecca Fuller
Compliance Specialist
503.947.5751
rebecca.fuller@hecc.oregon.gov
Oregon Higher Education Coordinating Commission
3225 25th St SE
Salem, OR 97302
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Pennsylvania (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Pennsylvania may also file a complaint with:
State Portal Entity Contact:
Gina Wetten
Higher Education Associate II
717.265.7723
giwetten@pa.gov
State SARA Website
Pennsylvania Division of Higher Education, Access, and Equity
333 Market St
Harrisburg, PA 17126
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Puerto Rico (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Puerto Rico may also file a complaint with:
State Portal Entity Contact:
Neydaliz Vega
Economic Program Analyst
787-722-2121 ext 3809
nvega@estado.pr.gov
Puerto Rico State Department - Education Department
PO Box 9023271
San Juan, PR 00902-3271
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Rhode Island (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Rhode Island may also file a complaint with:
State Portal Entity Contact:
Deanna Velletri
Specialist, Proprietary Schools
401.736.1118
deanna.velletri@riopc.edu
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Blvd
Warwick, RI 02886-1304
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in South Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in South Carolina may also file a complaint with:
State Portal Entity Contact:
Argentini Anderson, Ph.D.
Assistant Director, Academic Affairs
803.737.2276
aanderson@che.sc.gov
South Carolina Commission on Higher Education
1122 Lady St, Suite 400
Columbia, SC 29201
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in South Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in South Dakota may also file a complaint with:
State Portal Entity Contact:
Katie Hubbart
Academic Affairs Specialist - South Dakota SARA Coordinator
605.773.3455
katie.hubbart@sdbor.edu
South Dakota Board of Regents
306 E Capitol Ave, Suite 200
Pierre, SD 57501
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Tennessee (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Tennessee may also file a complaint with:
State Portal Entity Contact:
Julie Woodruff
Senior Compliance Counsel, Regulatory Compliance Division
615.253.8857
julie.woodruff@tn.gov
Marcie Mills
Compliance Paralegal, Regulatory Compliance Division
615.253.7458
marcie.mills@tn.gov
Tennessee Higher Education Commission
312 Rosa L. Parks Ave, 9th FL
Nashville, TN 37243
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Texas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Texas may also file a complaint with:
State Portal Entity Contact:
Cathie A. Maeyaert, J.D.
Director – Private Postsecondary Institutions
512.427.6527
cathie.maeyaert@highered.texas.gov
State SARA Website
Texas Higher Education Coordinating Board
PO Box 12788
Austin, TX 78711
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in U.S. Virgin Islands (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in U.S. Virgin Islands may also file a complaint with:
State Portal Entity Contact:
Camille McKayle
Provost and Vice President of Academic Affairs
340.693.1200
cmckayl@uvi.edu
University of the Virgin Islands
#2 John Brewers Bay
St Thomas, VI 00802
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Utah (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Utah may also file a complaint with:
State Portal Entity Contact:
Cynthia "Cyd" Grua
Office of the Commissioner for Higher Education
801.646.4768
cgrua@ushe.edu
State SARA Website
Utah System of Higher Education - Board of Regents Building, The Gateway
60 South 400 West
Salt Lake City, UT 84101
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Vermont (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Vermont may also file a complaint with:
State Portal Entity Contact:
Patricia Pallas Gray
Independent School Consultant
802.823.3991
pat.pallasgray@vermont.gov
Cassandra Ryan
Director of Regulatory Compliance
802-828-5535
cassandra.ryan@vermont.gov
Vermont Agency of Education
1 National Life Dr, Davis 5th Fl
Montpelier, VT 05620
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Virginia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Virginia may also file a complaint with:
State Portal Entity Contact:
Darlene Derricott
Director of Academic Services
804.225.2621
darlenederricott@schev.edu
State SARA Website
State Council of Higher Education for Virginia
101 N 14th St, 9th Floor
Richmond, VA 23219
If, after exhausting all options within within your college's Student Complaint Process (Central, North, South), Washington State students are not satisfied with the resolution of their complaint, they may file a complaint with the Washington State Board for Community and Technical Colleges (SBCTC). The SBCTC maintains a process to investigate complaints brought by community and technical college students in the state of Washington. For information, contact SBCTC Student Services, PO Box 42495, Olympia, WA 98504-2495, (360) 704-4315 or visit sbctc.edu.
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in West Virginia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in West Virginia may also file a complaint with:
State Portal Entity Contact:
Lucy Kefauver
Director of Online Learning
304-205-6073
lucy.kefauver@wvhepc.edu
State SARA Website
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E, Suite 700
Charleston, WV 25301
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Wisconsin (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Wisconsin may also file a complaint with:
State Portal Entity Contact:
Paige Smith
Chief Compliance Officer
608.265.2273
psmith@uwsa.edu
State SARA Website
University of Wisconsin System Administration, Office of Compliance & Integrity
1220 Linden Drive, Room 1840
Madison, WI 53706
If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Wyoming (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.
Online students residing in Wyoming may also file a complaint with:
State Portal Entity Contact:
Rob Dennis
Chief Operating Officer
307.777.7013
rob.dennis@wyo.gov
State SARA Website
Wyoming Community College Commission
2300 Capitol Ave, 5th Fl, Ste B
Cheyenne, WY 82002