Contact Information:
Office Hours:

Mon - Thurs 8:00am - 4:30pm

Friday - Closed

Location: LB2237
(Southeast section of the Library Building, 2nd floor)



Tips for Success

Technical Resource Page

  • NeLSC also offers online technical support in the form of tutorials and links to resources for online students as well as computer requirements for taking an elearning course.

To discuss courses and options with an academic advisor and/or to enroll in a North Seattle elearning class:

  • An academic advisor can help you decide which courses meet your needs and fulfill requirements for your specific educational goals.  Please go to North Seattle Advising for more information.

  • You can reach the North Seattle Advising office by phone at 206.934-3658

  • or email the elearning academic advisor at

  • For information about applying and enrolling in courses visit theNorth Seattle website.

  • If you live beyond the Seattle region or you are a student at either Seattle Central or South Seattle and you wish to enroll in an elearning course offered at North Seattle, you can find out more information by going to

Help with computers: technical problems, on campus computer resources, troubleshooting access issues to your courses

  • For technical help with your elearning courseware or please follow this link to our Technical Resources page. This offers online tutorials and information regarding the most frequently recognized computer and courseware technical issues and questions.

  • If you do not find an answer to your specific question please contact NeLSC either by phone 206.934-3738, by e-mail or by dropping in during business hours (8:00 AM to 4:30 PM, Monday through Friday) Please note: e-mails and calls sent after business hours will be answered the next business day. NeLSC is located on the North Seattle Campus. Our offices are on campus, one door south of the Library main entrance in LB 2237

  • North Seattle has two open computer labs, in the library on the second floor and on the third floor of the IB building. For hours and locations visit the NSC Computer Labs page. NetID is required to use the computers in the lab, for more information about NetID see below. The Computer Lab staff can answer questions related to on campus computers and NSC-based Internet accounts and connections.    

  • If you need assistance regarding off campus internet connections that NeLSC has not been able to help with you must contact your local Internet service provider.

  • If you are attempting to access your course on a secure network and are unable to connect, you need to contact your network administrator for help.

  • If you are attempting to use a wireless connection that is not a personal provider such as at an Internet cafe and you are unable to connect, you need to contact their provider.   

If you plan to use computers on campus, you will need to get a North Seattle EAD account.

For a campus EAD account that will allow access to computers in classrooms and computer labs go to this link to set up your account.This ID is available to all registered students and is required to use campus computers.

Sign up for Campus Alerts:  This system will let you know when something on campus will affect you such as snow closures.

To Ask Distance Learning Question Great or Small:

General questions   
(206) 934-3738

Specific email and phone contacts:

Chun-Ying Hsu (Ellen)
Program Coordinator
(206) 934-3738

Kathleen Chambers:       
Instructional Designer / eLearning Manager
Quality Matters Coordinator 
(206) 934-3681

Reinhart Earhart:                       
Classroom Technologist
(206) 934-3724

Terre O’Malley                   
Canvas Administator
(206) 934-390

We likely cannot answer every question regarding your home computer setup. However, we will endeavor to answer technical questions regarding your computer  and how to make it work with our elearning course tools.

For specific questions regarding your particular class content, course work and requirements to complete assignments and exams you need to contact your instructor. Your instructor is your most important resource regarding questions about your class. Your instructor is also your best resource for support with text book web sites or LMS such as Moodle.


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Need a NetID?

Students: Set one up now!

Employees: See your supervisor.