eLearning

Our eLearning team has offices at our North, Central, and South colleges. We offer drop-in hours for faculty to stop by and get help with Canvas and other technology. You can visit our district student support site or submit a support ticket via email.  

Student Support 

Canvas and other technical support are available by drop-in for the following: 

  • Log Into Canvas 
  • Find courses not showing on your dashboard 
  • Get support for Panopto  
  • Help with Zoom 
  • and more! 

How Distance Education began at North Seattle College

North Seattle's eLearning department (NeLSC) is an outgrowth of a concept originally developed and implemented by the "Virtual Running Start Design Team" in 1996. NSC's president (Constance Rice), Dean of Continuing Education (Katherine Riley), and former distance learning manager (Parker Lindner) led the effort to provide high school students the chance to conveniently incorporate college classes into their education. The US West Foundation sponsored this project. Student enrollment in online classes has continued to grow every year for the past 20 years. North Seattle eLearning is a convenient and "green" way to get an education that will fit into your schedule and commitments.

Tom Braziunas, the former Associate Dean of eLearning, now retired, directed the program from its beginning. He was a steadfast advocate of distance learning, now eLearning, and was instrumental in the continued growth of the program. 

North Seattle College's eLearning (NeLSC) started with a handful of courses and now offers support for over 200 fully online and hybrid courses. In addition to eLearning, NeLSC supports on-campus classes using technology.

North Seattle College offers Bachelor of Applied Science (BAS) programs and professional certificate programs that can be completed fully online or hybrid, so student can fit school into their busy lives. Check out the department website below for more information about the programs.

BAS Programs Hybrid   

BAS Programs Online and Hybrid

BAS Programs Online

Professional Certificates Online

Professional Certificates Hybrid

Students from all states and the District of Columbia are welcome to apply now. Contact eLearning with questions at north.elearning@seattlecolleges.edu.

SARA Institution
SARA
North Seattle College operates in Washington under the terms and provisions of SARA, the State Authorization Reciprocity Agreement (SARA). SARA is an agreement among member states that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. SARA’s intent is to make it easier for students to take online courses offered by postsecondary institutions based in another state.

Student Location
The state in which our students are located impacts SARA notification and reporting requirements. Out of state students must confirm their state location when they register each quarter.

Location or Address Change
It is the student’s responsibility to notify North Seattle College of any change of location and/or address. Visit our Registration page for instructions on how to “Update My Student Contact Information”.

Programs Designed to Lead to Professional Licensure/Certification
North Seattle College offers some on campus programs that meet the educational requirements for specific professional licensure/certification required for employment in an occupation in Washington only:

North Seattle College has not determined if the curriculum of the above listed on campus programs meet the educational requirements for licensure/certification in any other state.

All of our courses and programs are fully accredited and course credits may transfer to university programs that are designed to meet state professional licensure/certification. Additional information about licensure/certification concerns can be found on the NC-SARA webpage. Please contact eLearning with any questions at north.elearning@seattlecolleges.edu.

Student Complaints
As part of the process of gaining approval to serve out-of-state students, state and federal guidelines require us to provide information about resolving complaints about our instruction or student services.

College Tuition Refund Policy
Students who have paid tuition and withdraw from class(es) may have a refund owing based on the college's Refund Policy.

Online, Hybrid, and Web-Enhanced Courses During Unexpected Campus Closures
Faculty who have online, hybrid, and web-enhanced courses may continue instruction online during campus closures. However, there can be no required deadlines during the closure period. This is to accommodate students who may be without power, etc., during the same event that caused the college closure. For classes that have work due during the closure period, deadlines must be extended to accommodate the closure. This and other campus closure policies can be found on our district's Campus Closure web site.

Student Complaint Resolution Process

Students have three processes for resolving complaints depending on their location:

1. College Complaint Process 
Students are first required to follow the college's Student Complaint Process.

2A. State Complaint Process for Students Located in Washington 
If, after exhausting all options within the college's Student Complaint Process, students located in Washington who are not satisfied with the resolution of their complaint may file a complaint with the Washington State Board for Community and Technical Colleges (SBCTC). The SBCTC maintains a process to investigate complaints brought by community and technical college students in the state of Washington. For information, contact SBCTC Student Services, PO Box 42495, Olympia, WA 98504-2495, (360) 704-4315 or visit sbctc.edu

2B. State Complaint Process for Students Located Outside Washington 
If, after exhausting all options within the college's Student Complaint Process, online students located outside the state of Washington who are not satisfied with the resolution of their complaint, may be eligible to file a complaint with the Washington Student Achievement Counsel (WSAC) or their state's local NC-SARA Portal Entity (listed below by state). 

The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

3. Accrediting Agency Complaint Process

In the unlikely event the college and SBCTC complaint processes do not resolve your issue, you can then contact the college's accreditation agency, The Northwest Commission on Colleges and Universities, which is recognized by the Council for Higher Education Accreditation and the U.S. Department of Education

NWCCU will only consider a complaint against one of its member institutions that relate solely to eligibility requirements, standards for accreditation, or policies. NWCCU does not, however, provide dispute resolution or appeal services.

Jump to States starting with: 

A | C | D | F | G | H | I | K | L | M | N | O | P | R | S | T | U | V | W


 

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Alabama (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Alabama may also file a complaint with:

State Portal Entity Contact:


Ron Leonard 
Director of Special Initiatives 
334.242.2211 
ron.leonard@ache.edu 
State SARA Website 

Alabama Commission on Higher Education 
100 North Union Street 
Montgomery, AL 36104

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Alaska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Alaska may also file a complaint with:

State Portal Entity Contact:


Tyler Eggen 
Institutional Authorization Program Coordinator 
907.465.6471 
tyler.eggen@alaska.gov

Alaska Commission on Postsecondary Education 
PO Box 110505 
Juneau, AK 99811-0505

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Arizona (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Arizona may also file a complaint with:

State Portal Entity Contact:


Lanna Dueck 
Executive Director 
602.529.6649 
ldueck.azsara@riosalado.edu 
State SARA Website 
  
Arizona SARA Council 
2323 W 14th St 
Tempe, AZ 85281

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Arkansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Arkansas may also file a complaint with:

State Portal Entity Contact:


Alana Boles 
Program Director of Private Career and Out-of-State Education 
501.371.2060 
alana.boles@adhe.edu 
State SARA Website 
  
Arkansas Department of Education - Division of Higher Education 
423 Main St, Ste 400 
Little Rock, AR 72201

Online students may file a student complaint by following your college's Student Complaint Process (CentralNorthSouth).

Online students residing in California may also contact:

State Portal Entity Contact:


California Department of Consumer Affairs 
Consumer Information Center 
1625 North Market Blvd., Suite N-112 
Sacramento, CA 95834 
833.942.1120 
dca@dca.ca.gov

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Colorado (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Colorado may also file a complaint with:

State Portal Entity Contact:


Heather DeLange 
Director - Office of Private Postsecondary Education 
303.862.3005 
heather.delange@dhe.state.co.us 
  
Colorado Department of Higher Education 
1600 Broadway, Suite 2200 
Denver, CO 80202

If, after exhausting all options within your college's Student Complaint Process (CentralNorthSouth), online students residing in Connecticut (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Connecticut may also file a complaint with:

State Portal Entity Contact:


Sean Seepersad, PhD  
Division Director of Academic Affairs 
806.947.1837 
sean.seepersad@ct.gov 
State SARA Website

Emily Bjornberg 
Senior Consultant 
860.947.1824 
emily.bjornberg@ct.gov 
State SARA Website

Connecticut Office of Higher Education 
450 Columbus Blvd, Ste 707 
Hartford, CT 06103-1841

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Delaware (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Delaware may also file a complaint with:

State Portal Entity Contact:


Leigh Weldin 
College Success Program Coordinator 
302.735.4193 
leigh.weldin@doe.k12.de.us 
State SARA Website

aQuena Simon-Irby  
Post-Secondary Education Specialist 
302.735.4127 
aQuena.Simon-Irby@doe.k12.de.us 
State SARA Website 
  
Delaware Department of Education 
401 Federal St, Suite 2 
Dover, DE 19901

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in District of Columbia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in District of Columbia may also file a complaint with:

State Portal Entity Contact:


Angela H. Lee 
Executive Director - Higher Education Licensure Commission Postsecondary Education 
202.724.2095 
angela.lee@dc.gov 
State SARA Website 
  
DC Higher Education Licensure Commission 
1050 First Street NE, 5th Floor 
Washington, DC 20002

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Florida (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Florida may also file a complaint with:

State Portal Entity Contact:


Brady Lyon  
Educational Policy Director 
850.245.3200 
brady.lyon@fldoe.org 
   
Sonia Browning  
Administrative Assistant II 
850.245.3210 
sonia.browning@fldoe.org 
  
Commission for Independent Education 
325 W Gaines Street, Suite 1414 
Tallahassee, FL 32399

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Georgia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Georgia may also file a complaint with:

State Portal Entity Contact:


Adam Hawk  
GA-SARA Coordinator 
770.414.3310 
adamh@gnpec.ga.gov 
State SARA Website 
   
Patricia "Pat" Neri 
Program Manager 
770.414.3235 
GASARA@gnpec.ga.gov 
State SARA Website 
  
Georgia Nonpublic Postsecondary Education Commission (GNPEC) 
2082 E Exchange Pl, Suite 220 
Tucker, GA 30084

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Hawaii (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Hawaii may also file a complaint with:

State Portal Entity Contact:


Jayson Horiuchi 
Program Administrator 
808.586.7327 
hpeap@dcca.hawaii.gov 
State SARA Website 
  
Hawaii Postsecondary Education Authorization Program (HPEAP) Department of Commerce & Consumer Affairs 
PO Box 541 
Honolulu, HI 96809

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Idaho (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Idaho may also file a complaint with:

State Portal Entity Contact:


Tamara Baysinger 
State Authorization Manager 
208.332.1587 
tamara.baysinger@osbe.idaho.gov 
  
Idaho State Board of Education 
PO Box 83720 
Boise, ID 83720

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Illinois (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Illinois may also file a complaint with:

State Portal Entity Contact:


Nkechi Onwuameze, PhD 
Senior Associate Director for Academic Affairs 
217.866.1429 
sara@ibhe.org

Daniel Abankwa, Ed. D., MBA 
Assistant Director of Academic Affairs 
217.866.1440 
sara@ibhe.org 
  
Illinois Board of Higher Education 
1 N Old State Capitol Plaza, Suite 333 
Springfield, IL 62701-1377

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Indiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Indiana may also file a complaint with:

State Portal Entity Contact:


Ross Miller 
Director of State Authorization and Reciprocity 
317.232.1033 
rmiller@che.in.gov 
State SARA Website 
  
Indiana Commission for Higher Education / Indiana Board for Proprietary Education 
101 W Ohio St, Suite 300 
Indianapolis, IN 46204-4206

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Iowa (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Iowa may also file a complaint with:

State Portal Entity Contact:


Lisa Pundt 
Postsecondary Authorization Administrator 
515.725.3426 
lisa.pundt@iowa.gov

Keyli Keifer 
Compliance Officer 
515.725.3456 
keyli.keifer@iowa.gov 
  
Iowa College Aid 
475 SW 5th Street, Suite D 
Des Moines, IA 50309

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Kansas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Kansas may also file a complaint with:

State Portal Entity Contact:


Jennifer Armour 
Associate Director Academic Affairs 
785.430.4288 
jarmour@ksbor.org

Kansas Board of Regents 
1000 SW Jackson, Suite 520 
Topeka, KS 66612-1368

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Kentucky (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Kentucky may also file a complaint with:

State Portal Entity Contact:


Ms. Jevonda Keith 
Director of State Authorization and Reciprocity 
502.892.3031 
jevonda.keith@ky.gov 
  
Sarah Levy 
Executive Director, Postsecondary Licensing 
502.573.1555 
sarah.levy@ky.gov 
State SARA Website 
  
Kentucky Council on Postsecondary Education 
100 Airport Road, Third Floor 
Frankfort, KY 40601

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Louisiana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Louisiana may also file a complaint with:

State Portal Entity Contact:


LeAnn Detillier 
Assistant Commissioner for Program Administration 
225.342.4253 
leann.detillier@laregents.edu 
State SARA Website 
  
Louisiana Board of Regents 
1201 N Third St, Suite 6-200 
Baton Rouge, LA 70802

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Maine (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Maine may also file a complaint with:

State Portal Entity Contact:


Michael T. Perry 
Acting Director of Higher Education & Educator Supports 
207.441.1718 
michael.t.perry@maine.gov 
State SARA Website 
  
Maine Department of Higher Education 
23 State House Station 
Augusta, ME 04333-0023

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Maryland (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Maryland may also file a complaint with:

State Portal Entity Contact:


Trish Gordon McCown 
Director of Academic Affairs 
410.767.3098 
trish.mccown@maryland.gov 
State SARA Website 
  
Maryland Higher Education Commission 
6 N Liberty St, 10th Floor 
Baltimore , MD 21201

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Massachusetts (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Massachusetts may also file a complaint with:

State Portal Entity Contact:


Tiamekia Johnson 
Paralegal and Regulatory Affairs Specialist 
617.994.6963 
tjohnson@dhe.mass.edu 
  
Massachusetts Department of Higher Education 
One Ashburton Pl, Rm 1401 
Boston, MA 02108

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Michigan (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Michigan may also file a complaint with:

State Portal Entity Contact:


James R. Farhat 
Departmental Specialist, Employment & Training, Postsecondary Schools and State Approving 
517.256.8670 
farhatj@michigan.gov 
State SARA Website

Alexander Henderson 
Departmental Analyst 
hendersona18@michigan.gov 
  
Michigan Department of Labor and Economic Opportunity 
P.O. Box 30726 
Lansing, MI 48909

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Minnesota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Minnesota may also file a complaint with:

State Portal Entity Contact:


Betsy Talbot  
Manager of Institutional Licensing and Registration 
651.259.3965 
betsy.talbot@state.mn.us 

Kate McCartan 
Institutional Monitoring Specialist 
651.259.3912 
kate.mccartan@state.mn.us 
  
Minnesota Office of Higher Education 
1450 Energy Park Dr, Suite 350 
Saint Paul, MN 55108

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Mississippi (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Mississippi may also file a complaint with:

State Portal Entity Contact:


Dr. Sheriece Robinson 
Director of Regulatory Affairs 
601.432.6336 
srobinson@mississippi.edu 
State SARA Website 
  
Mississippi Commission on College Accreditation 
3825 Ridgewood Rd 
Jackson, MS 39211

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Missouri (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Missouri may also file a complaint with:

State Portal Entity Contact:


Leroy Wade 
Deputy Commissioner 
573.751.2361 
leroy.wade@dhewd.mo.gov 
  
Missouri Department of Higher Education and Workforce Development 
PO Box 1469 
Jefferson City, MO 65102-1469

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Montana (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Montana may also file a complaint with:

State Portal Entity Contact:


Hannah Tokerud 
Associate Legal Counsel 
406.449.9173 
htokerud@montana.edu 
  
Montana University System 
PO Box 203201 
Helena, MT 59620

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Nebraska (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Nebraska may also file a complaint with:

State Portal Entity Contact:


Kathleen L. Fimple, PhD 
Academic Programs Officer 
402.471.0030 
kathleen.fimple@nebraska.gov 
  
Nebraska Coordinating Commission for Postsecondary Education 
PO Box 95005 
Lincoln, NE 68509-5005

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Nevada (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Nevada may also file a complaint with:

State Portal Entity Contact:


Terina Caserto 
Senior Analyst, Academic and Student Affairs 
775.784.3442 
tcaserto@nshe.nevada.edu 
State SARA Website 
  
Nevada System of Higher Education 
2601 Enterprise Rd 
Reno, NV 89512

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in New Hampshire (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Hampshire may also file a complaint with:

State Portal Entity Contact:


Nicholas W. Marks, Ed.D.  
Administrator | Higher Education 
603.271.0257 
nicholas.w.marks@doe.nh.gov 
  
Laura A. Stoneking 
Administrator 
603.271.4196 
laura.a.stoneking@doe.nh.gov 
  
New Hampshire Department of Education 
101 Pleasant Street 
Concord, NH 03301

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in New Jersey (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Jersey may also file a complaint with:

State Portal Entity Contact:


Eric Taylor, Esq. 
Director, Office of Licensure 
609.984.3738 
eric.taylor@oshe.nj.gov 
  
New Jersey Office of the Secretary of Higher Education 
20 W State St, 4th Fl - PO Box 542 
Trenton, NJ 08625

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in New Mexico (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New Mexico may also file a complaint with:

State Portal Entity Contact:


Alicia Armijo 
Constituent Services Coordinator & NC-SARA Coordinator 
505.476.8411 
alicia.armijo@hed.nm.gov 
  
New Mexico Higher Education Department 
2044 Galisteo Street, Suite 4 
Santa Fe, NM 87505-2100

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in New York (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in New York may also file a complaint with:

State Portal Entity Contact:


Andrea Richards 
Supervisor of Higher Education Programs 
518.474.1551 
IHEauthorize@nysed.gov 
  
New York State Education Department 
89 Washington Ave 
Albany, NY 12234

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in North Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in North Carolina can also file a complaint with:

State Portal Entity Contact:


Terrence R. Scarborough, M.P.A. 
Director of SARA North Carolina 
919.248.4667 
terrence@saranc.org 
State SARA Website

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in North Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in North Dakota can also file a complaint with:

State Portal Entity Contact:


Claire Gunwall 
Director of Academic Affairs & Workforce Innovation 
701.328.4140 
claire.gunwall@ndus.edu 

Lisa Johnson 
Vice Chancellor for Academic and Student Affairs 
701.328.4143 
lisa.a.johnson@ndus.edu 
  
North Dakota University System 
600 E Boulevard Ave, Dept 215 
Bismarck, ND 58505-0230

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Ohio (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Ohio may also file a complaint with:

State Portal Entity Contact:


Matt Exline 
Senior Director of Program Approval Operations 
617.728.3095 
mexline@highered.ohio.gov 
  
Ohio Department of Higher Education 
25 South Front St 
Columbus, OH 43215

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Oklahoma (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Oklahoma may also file a complaint with:

State Portal Entity Contact:


Brad Griffith  
Director of Online Learning Initiatives 
405.225.9166 
bgriffith@osrhe.edu 
State SARA Website 

Elizabeth Walker 
Coordinator for Academic Affairs Administration 
405.225.9154 
lwalker@osrhe.edu 
State SARA Website

Oklahoma State Regents for Higher Education 
655 Research Pkwy, Ste 200 - PO Box 108850 
Oklahoma City, OK 73101-8850

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Oregon (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Oregon may also file a complaint with:

State Portal Entity Contact:


Rebecca Fuller 
Compliance Specialist 
503.947.5751 
rebecca.fuller@hecc.oregon.gov 
  
Oregon Higher Education Coordinating Commission 
3225 25th St SE 
Salem, OR 97302

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Pennsylvania (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Pennsylvania may also file a complaint with:

State Portal Entity Contact:


Gina Wetten 
Higher Education Associate II 
717.265.7723 
giwetten@pa.gov 
State SARA Website 
  
Pennsylvania Division of Higher Education, Access, and Equity 
333 Market St 
Harrisburg, PA 17126

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Puerto Rico (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Puerto Rico may also file a complaint with:

State Portal Entity Contact:


Neydaliz Vega 
Economic Program Analyst 
787-722-2121 ext 3809 
nvega@estado.pr.gov

Puerto Rico State Department - Education Department 
PO Box 9023271 
San Juan, PR 00902-3271

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Rhode Island (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Rhode Island may also file a complaint with:

State Portal Entity Contact:


Deanna Velletri 
Specialist, Proprietary Schools 
401.736.1118 
deanna.velletri@riopc.edu

Rhode Island Office of the Postsecondary Commissioner 
560 Jefferson Blvd 
Warwick, RI 02886-1304

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in South Carolina (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in South Carolina may also file a complaint with:

State Portal Entity Contact:


Argentini Anderson, Ph.D. 
Assistant Director, Academic Affairs 
803.737.2276 
aanderson@che.sc.gov

South Carolina Commission on Higher Education 
1122 Lady St, Suite 400 
Columbia, SC 29201

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in South Dakota (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in South Dakota may also file a complaint with:

State Portal Entity Contact:


Katie Hubbart 
Academic Affairs Specialist - South Dakota SARA Coordinator 
605.773.3455 
katie.hubbart@sdbor.edu 
  
South Dakota Board of Regents 
306 E Capitol Ave, Suite 200 
Pierre, SD 57501

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Tennessee (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Tennessee may also file a complaint with:

State Portal Entity Contact:


Julie Woodruff 
Senior Compliance Counsel, Regulatory Compliance Division 
615.253.8857 
julie.woodruff@tn.gov

Marcie Mills 
Compliance Paralegal, Regulatory Compliance Division 
615.253.7458 
marcie.mills@tn.gov

Tennessee Higher Education Commission 
312 Rosa L. Parks Ave, 9th FL 
Nashville, TN 37243

 

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Texas (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Texas may also file a complaint with:

State Portal Entity Contact:


Cathie A. Maeyaert, J.D. 
Director – Private Postsecondary Institutions 
512.427.6527 
cathie.maeyaert@highered.texas.gov 
State SARA Website

Texas Higher Education Coordinating Board 
PO Box 12788 
Austin, TX 78711

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in U.S. Virgin Islands (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in U.S. Virgin Islands may also file a complaint with:

State Portal Entity Contact:


Camille McKayle 
Provost and Vice President of Academic Affairs 
340.693.1200 
cmckayl@uvi.edu

University of the Virgin Islands 
#2 John Brewers Bay 
St Thomas, VI 00802

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Utah (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Utah may also file a complaint with:

State Portal Entity Contact:


Cynthia "Cyd" Grua 
Office of the Commissioner for Higher Education 
801.646.4768 
cgrua@ushe.edu 
State SARA Website

Utah System of Higher Education - Board of Regents Building, The Gateway 
60 South 400 West 
Salt Lake City, UT 84101

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Vermont (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Vermont may also file a complaint with:

State Portal Entity Contact:


Patricia Pallas Gray 
Independent School Consultant 
802.823.3991 
pat.pallasgray@vermont.gov

Cassandra Ryan 
Director of Regulatory Compliance 
802-828-5535 
cassandra.ryan@vermont.gov

Vermont Agency of Education 
1 National Life Dr, Davis 5th Fl 
Montpelier, VT 05620

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Virginia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Virginia may also file a complaint with:

State Portal Entity Contact:


Darlene Derricott 
Director of Academic Services 
804.225.2621 
darlenederricott@schev.edu 
State SARA Website

State Council of Higher Education for Virginia 
101 N 14th St, 9th Floor 
Richmond, VA 23219

 

If, after exhausting all options within within your college's Student Complaint Process (CentralNorthSouth), Washington State students are not satisfied with the resolution of their complaint, they may file a complaint with the Washington State Board for Community and Technical Colleges (SBCTC). The SBCTC maintains a process to investigate complaints brought by community and technical college students in the state of Washington. For information, contact SBCTC Student Services, PO Box 42495, Olympia, WA 98504-2495, (360) 704-4315 or visit sbctc.edu.

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in West Virginia (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in West Virginia may also file a complaint with:

State Portal Entity Contact:


Lucy Kefauver 
Director of Online Learning 
304-205-6073 
lucy.kefauver@wvhepc.edu 
State SARA Website

West Virginia Higher Education Policy Commission 
1018 Kanawha Blvd E, Suite 700 
Charleston, WV 25301

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Wisconsin (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Wisconsin may also file a complaint with:

State Portal Entity Contact:


Paige Smith 
Chief Compliance Officer 
608.265.2273 
psmith@uwsa.edu 
State SARA Website

University of Wisconsin System Administration, Office of Compliance & Integrity 
1220 Linden Drive, Room 1840 
Madison, WI 53706

If, after exhausting all options within your college's Student Complaint Process (Central, North, South), online students residing in Wyoming (a member of the State Authorization Reciprocity Agreement) are not satisfied with the resolution of their complaint, they may file a complaint with the Washington Student Achievement Counsel.  The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. For information regarding the WSAC complaint process, visit WSAC Student Complaints.

Online students residing in Wyoming may also file a complaint with:

State Portal Entity Contact:


Rob Dennis 
Chief Operating Officer 
307.777.7013 
rob.dennis@wyo.gov 
State SARA Website

Wyoming Community College Commission 
2300 Capitol Ave, 5th Fl, Ste B 
Cheyenne, WY 82002